KVKK Aydınlatma Metni (Müşteri & Ziyaretçi)

Pursuant to Law No. 6698 on the Protection of Personal Data (“KVKK”), as the data controller Uğurlu Ayakkabı San. Ve Tic. Ltd. Şti. (“Momy Kids Ayakkabı”), we process your personal data within the scope of our web/mobile channels, customer services, and sales–delivery processes as outlined below.

1) Data Controller Identity

Title: Uğurlu Ayakkabı San. Ve Tic. Ltd. Şti.
Address: Bulgurlu Mah. Söğütlüçayır Çeşmesi Sok. Besler Aprt. Sit. No:20/B Üsküdar – İstanbul
Phone: +90 216 461 11 55
Email: info@momy.com.tr
Tax Office/No.: Ümraniye – 8860494838
MERSIS: 0886049483800001

2) Categories of Personal Data Processed

• Identity (full name, ID No.*) Contact (e-mail, mobile number, address)
• Customer Transaction (orders, returns, request/complaint records) Finance (invoicing/payment)
• Transaction Security (logs, IP, browser information) Marketing (campaign preferences)
• Location (delivery address) Visual/Audio (if any call recordings)
• Cookies/Online Identifiers (details: Cookie Policy)

*The ID No. is processed only when mandated by legislation or clearly necessary.

3) Purposes and Legal Grounds

• Conclusion/performance of a contract:Membership/order, payment, delivery, returns/exchanges, customer support.
• Legal obligation: Keeping financial/audit records; providing information to competent authorities.
• Legitimate interests: Improving service quality, fraud/transaction security, segmentation (proportionate).
• Cases requiring explicit consent: Advertising/retargeting via cookies; electronic marketing permissions (İYS); surveys, etc.

4) Methods of Collection

Web/mobile channels (forms, cookies), call center, shipping/delivery processes, payment infrastructures, customer support systems, log records.

5) Transfers (Recipient Groups)

• Cargo/logistics, payment institutions, banks, accounting/audit, legal advisors
• IT/hosting, security, analytics/advertising and messaging service providers
• Competent public authorities/institutions (upon request/notice and within the limits of the legislation)

In case of cross-border transfers (e.g., cloud/analytics providers), the destination country/provider and the legal mechanism (explicit consent, etc.) will be additionally disclosed.

6) Retention Periods

Statutory periods for ledgers, documents and invoices; request/complaint and customer service records per applicable law; marketing data until consent is withdrawn or the balance of legitimate interests no longer applies—thereafter deletion, destruction, or anonymization is performed.

7) Your Rights (KVKK Art. 11)

You have the right to request information; rectification/erasure; restriction/objection to processing; notification to recipients; and compensation in case of damage.

8) Application

Your requests kvkk@momy.com.tr to the address, or KVKK Application Form . Your applications will be finalized within 30 days at the latest.

9) Cookies and Marketing Messages

For details regarding cookies and similar technologies Cookie Policy; İYS processes and opt-out notices apply for commercial electronic message permissions.

Last updated: 2025-09-10