Cancellation and Return Terms

1) Seller Information

Title: Uğurlu Ayakkabı San. Ve Tic. Ltd. Şti.
Address: Bulgurlu Mah. Söğütlüçayır Çeşmesi Sok. Besler Aprt. Sit. No:20/B Üsküdar – İstanbul
Phone: +90 216 461 11 55
Email: info@momy.com.tr

2) General Provisions

By placing an order on the website, Pre-Information Form and Distance Sales Agreement it is deemed accepted.
Purchases are subject to Law No. 6502 and the Regulation on Distance Contracts.
Products are dispatched for delivery within the period stated in the order and no later than 30 days.
The product is delivered in conformity with the specifications in the order and, where applicable, with a user manual/warranty card.

3) Payment Confirmation / Delivery Impediments

Non-payment/Bank cancellation: If payment is not completed or is cancelled in bank records, no delivery obligation arises.
Unauthorized card use: If, after delivery, the bank withholds payment due to unauthorized transactions, the product may have to be returned to the seller within 3 days.
Force majeure: In unforeseen circumstances, the buyer is informed and offered options: cancellation, replacement with an equivalent, or postponement until the impediment ceases. In case of cancellation, a refund is made within 14 days at the latest (bank posting time may vary).

4) Inspection upon Delivery

Check the package before accepting delivery; return damaged/deficient items to the courier with a report. If the right of withdrawal is to be used after delivery, the product must be kept in saleable condition.

5) Retail (B2C) – Right of Withdrawal

Period: From the delivery to you or to the person you designate 14 days.
Notice: Submit your withdrawal request in writing via e-mail or the return form. It becomes effective upon receipt by the seller.
Return shipment: After your withdrawal notice, send the product within 10 days together with its original box/accessories/tags. Attach the original invoice or e-invoice details. (For corporate invoices, a return invoice may be required.)
Refund: Within, at most, from receipt of the withdrawal notice 14 days the amount is refunded via your original payment method. The shipping fee charged for the initial delivery is also refunded.
Return shipping fee: Unless otherwise stated in the preliminary information, the return shipping cost is borne by the consumer.
Effect of use: If the product shows signs of use beyond reasonable in-store testing, a deduction may be applied for diminished value.

5.1) Cases Where the Right of Withdrawal Cannot Be Used

Products prepared/customized according to the consumer’s personal requests (e.g., custom samples, personal prints, etc.),
Items not suitable for return for health/hygiene reasons; underwear/socks etc. whose protective packaging has been opened,
Products that are perishable or near their expiry date,
Services performed instantly in electronic form or digital content delivered immediately,
Products that, after delivery, are mixed with other items in such a way that they cannot be separated.

5.2) Return Package Contents

The product box, any spare accessories, gift/promotion items, and invoice details must be packaged so as not to be damaged during shipment.

6) Wholesale (B2B) – Returns/Cancellation

Right of Withdrawal: Purchases by merchants/tradesmen are B2B; the consumer-specific right of withdrawal under the legislation does not apply.
Return Condition: Return/defective-goods procedures Dealer/Framework Agreement are as set out in the B2B portal announcements. RMA/service procedures and timelines operate pursuant to these provisions.
Delivery and Transfer of Risk: Unless otherwise agreed, damage/risk passes to the buyer upon delivery to the carrier.
Price & VAT: B2B prices may be exclusive of VAT; taxes and legal obligations are applied separately.
Default: In case of overdue payment, the default interest and costs in the contract apply.

7) Payment and Delivery

Bank: Wire/EFT transactions may be made to the IBAN account at AkBank T.A.O. TR39 0004 6009 6488 8000 0780 17.
Credit Card: Online single-payment/installment options are available. Shipment starts after approval.

8) Default and Legal Consequences

In case of default in card/wire transactions, the provisions of the card/account agreements apply; any expenses and attorney’s fees are borne by the debtor. The seller may claim damages arising from delay.

Last updated: 2025-09-10