Pre-Information Form

1) Seller Information

2) Buyer Information

3) Subject and Scope of the Contract

This form is issued to inform the BUYER in advance, pursuant to Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts, regarding the sale and delivery of the goods/services specified below with their characteristics and sale price including taxes, sold by the SELLER to the BUYER. By approving this form, the BUYER accepts to pay the price, taxes, and any additional charges such as shipping, if applicable, upon confirming the order.

4) Goods/Service, Price, Payment and Delivery

• Key features: They are available on the product page and in the order summary screen.
• Total price:
  [urun-listesi]
• Payment method/plan: [odeme-yontemi]
• First delivery shipping fee: If the sales conditions are not met, it is borne by the BUYER.
• Delivery period: It is a maximum of 30 days from order confirmation (force majeure/emergency situations reserved).
• Person to be delivered to: [kargo-isim] – Delivery address: [kargo-adres]
• Order date: [tarih]

5) General Provisions

1. The BUYER declares that they have reviewed and confirmed all information in the form electronically before the order.
2. The SELLER delivers the product complete, in conformity with the order specifications, with documents and accessories required by legislation.
3. If performance becomes impossible, the SELLER notifies within 3 days; payments are refunded within 14 days at the latest.
4. If payment is not made or is cancelled in bank records, the SELLER’s delivery obligation ends.
5. In case of unauthorized card use, the BUYER returns the product to the SELLER within 3 days (shipping borne by the SELLER).
6. In force majeure/emergency, the BUYER may request cancellation, an equivalent product, or postponement.

6) Right of Withdrawal (B2C)

1. In sales of goods, the BUYER may exercise the right of withdrawal within 14 days from delivery without giving any reason. For services, the period starts from the date of contract (no withdrawal right for services whose performance began with the consumer’s consent).
2. The withdrawal notice may be submitted via the Site account, contact page, or via e-mail to info@momy.com.tr.
3. Return method: Within 14 days after the withdrawal notice, the BUYER delivers/sends the goods to Bulgurlu Mh. Söğütlüçayır Çeşmesi Sk. Besler Aprt. Sit. No:20/B Üsküdar, Istanbul via the SELLER’s Authorized Carrier/the Authorized Carrier to be notified by the SELLER (the courier company that contacts you). For shipments made via a non-authorized carrier, freight and transport/damage risk belong to the BUYER; freight-collect shipments are not accepted.
4. Return shipping fee: For withdrawals, the return shipping cost is borne by the BUYER; for defective/wrong items, it is borne by the SELLER. The BUYER is responsible for any extra costs arising from choosing a different carrier.
5. Refund: Within 14 days at the latest from the SELLER’s receipt of the withdrawal notice, the BUYER’s total payment — including the cheapest standard delivery cost for the initial delivery — is refunded via the original payment method.
6. The product must be sent with its box, packaging and any standard accessories, together with the invoice (a return invoice if corporate).

7) Cases Outside the Scope of the Right of Withdrawal (summary)

• Goods manufactured/customized to the BUYER’s personal requests,
• Perishable goods or goods that may expire,
• Goods not suitable for return for health and hygiene reasons if the packaging has been opened,
• Goods that, after delivery, are mixed with other products in a manner that cannot be separated,
• Services performed instantly in electronic form or digital content delivered immediately,
• Service contracts whose performance has begun with the consumer’s consent.

8) Invoice Information

*The invoice is issued as e-invoice/e-archive or placed in the package at the time of delivery.

9) Complaint and Appeal Authorities

The BUYER may apply to the Consumer Arbitration Committees at their place of residence or where the transaction occurred within the monetary limits announced annually by the Ministry of Trade; for amounts above these limits, to the Consumer Courts.

Note (B2B): Transactions carried out in the capacity of merchant are not subject to the Consumer Protection Law (TKHK); in disputes, the Istanbul Anatolian Courts and Enforcement Offices have jurisdiction.

10) Entry into Force and Approval

After confirming this form electronically, the BUYER may approve the order; upon approval, a copy of the form is sent to the BUYER via a durable data storage device.